Payment and Refund Policy

Last updated: 4 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, live signal management workshops, content distribution services, camera operation sessions, and related professional video operation offerings provided by showsparkvo. It covers both one-time course enrolments and any bundled services that include live broadcasting support or high-quality feed creation for news programmes and television broadcasting. The policy explains how payments are processed and under what circumstances refunds may be issued for services delivered from our United Kingdom base.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices are in British Pounds Sterling. Where applicable, Value Added Tax at the prevailing UK rate is included in the displayed price. Additional charges may arise for optional extras such as extended access to recorded feeds, personalised feedback sessions, or expedited certification. These extras are clearly itemised before payment is authorised. Currency conversion fees charged by your card issuer are your responsibility and are not controlled by showsparkvo.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved third-party payment platforms. Payment is authorised at the point of checkout. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. Authorisation confirms sufficient funds and validates the payment instrument. showsparkvo does not store full card numbers after processing.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation from showsparkvo following successful payment. This confirmation details the course start date, access credentials, and any live session schedule. Until this confirmation is sent, no binding agreement exists. Bookings for live media feed services are subject to availability and may require a separate scheduling confirmation.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013 you have 14 days from the date of the confirmation email to cancel without giving a reason. For digital course content that begins immediately upon access, this right ends once you start the course. Services such as live camera work or signal management that have already commenced are not eligible for the cooling-off period once performance has started with your agreement.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day period if you have not accessed digital materials or attended live sessions. Once course content has been streamed or a live broadcast service has been delivered, refunds are not provided. Non-refundable items include downloaded course notes, issued certificates, and any promotional bundles where the discount was applied on the understanding of full participation. Promotional offers are subject to their own terms stated at purchase.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and a clear statement of the reason. Include the date of purchase and any relevant booking reference. We may ask for additional details such as proof of non-access if the request falls near the boundary of the cancellation period. Requests must be submitted in writing; telephone requests alone are not sufficient.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete request, showsparkvo will inspect the account activity within 10 working days. You will receive written notification by email stating whether the refund is approved or rejected and the reasons for any rejection. If approved, the refund amount will be confirmed. Incomplete requests will be returned for additional information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval, although bank processing may extend this to 14 days. You will be notified once the refund has been initiated. Chargebacks or disputes initiated outside this process may result in additional administrative fees.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital courses and recorded media feeds are treated as digital content under the Consumer Rights Act 2015. Once you have begun streaming or downloading, the right to cancel is lost. Subscription-style access renews automatically unless cancelled before the renewal date. Promotional offers are non-transferable and refunds on discounted purchases are calculated on the amount actually paid.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within 7 days or the booking will be cancelled. Duplicate charges detected by our system are automatically refunded. Suspected fraudulent activity will lead to immediate account suspension and reporting to relevant authorities. Chargebacks without prior contact may result in loss of access and recovery of costs.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited. If any term conflicts with mandatory law, the law prevails.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact [email protected] or use the contact form on our Contacts page. showsparkvo may update this policy to reflect changes in law or services. The current version date appears at the top of the page. Continued use of services after an update constitutes acceptance of the revised terms. 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom +44 1483 234344